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Mack Cycle and Fitness cannot accept returns on products that have been customized (color, finish, dimensions, upholstery, etc.).Products must be returned to us in their original condition and in their original packaging complete with all tags, instructions, and inserts.Here are the exceptions and clarifications: Return shipping costs are the responsibility of the customer and any shipping fees originally paid on your order are non-refundable. We want you to be happy with your order! With some exceptions (see below), if you are not satisfied with your order you may return it within 30 days of your receipt of merchandise for a refund of the purchase price less the original shipping fees. Once your order ships, you will receive another email with tracking information (if available). When you place an order with us, you will receive a link that will allow you to track that order. Orders may only be canceled or changed on the same calendar day they are placed, after which they are subject to the terms of our Return Policy. If you place an order with us and don't get a confirmation email check your 'junk' mail folder - it will probably be in there otherwise, shoot us an email at we'll resend an order confirmation to your email immediately. Order ConfirmationĪfter placing an order, you will get a confirmation email within 10 minutes. If you wish to cancel your order after we charge your payment method, please contact us by phone at 30 or email at we will refund your payment method asap provided that your order has not yet shipped. Stages SB20 and Wahoo Kickr) are considered overweight items by UPS and FedEx and cannot ship with regular UPS or FedEx Ground because they have a high probability of getting damaged. These indoor bikes must ship with Kitzuma using our white glove service. The Kitzuma White Glove Service for these oversized bikes is $350. These indoor bikes must ship on a pallet and ship with our freight carrier (Southeast Freight) and the flat rate for freight shipping is $199.99 to any state in the U.S. Stages SB20 and Wahoo Kickr) are considered overweight items by UPS and FedEx and cannot ship with regular UPS or FedEx Ground because they have a high probability of getting damaged. Oversized orders will typically ship using UPS or FedEx.$79.99 for kid's bikes that are 20' and 24'.$49.99 for kid's bikes that are 12' and 16'.$149.99 for adult bikes (and some 26' bikes) priced up to $3,000.For most oversized items like bicycles that weigh 15lbs and above, the shipping and handling charges are:.Assembly fees will vary by your local store.

It is highly recommended to bring your bike to your local authorized mechanic to assemble your bike to avoid your warranty from being voided. All bikes that are shipped will require assembly that your local bike store will most likely charge an assembly fee for.

Bikes cannot be shipped to Alaska, Hawaii, or U.S.

Bikes can only be shipped in the continental U.S.

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Free shipping does not apply to orders that have a combined weight of 10lbs or more.Free shipping on orders over $50 (for orders less than 10lbs).A flat rate of $4.95 will be applied to orders with items subtotaling less than $50.Orders usually ship within one business day after being placed.

Once your order is placed, the payment method is charged immediately and we do aim on shipping most orders within 24 business hours. We accept Visa, Mastercard, American Express, or Discover (as well as PayPal and Apple Pay) as forms of payment. These brands do not allow any retailer to ship their bikes. Fuji, Giant, Specialized, BMC and Yuba bikes can only be picked up at our local store in Miami (5995 Sunset Drive, Miami, FL 33143).